Appointments

We are now offering an improved appointment system

• All new and ongoing health problems should go through our new online Klinik system
• Patients who do not have access to the internet can still phone our reception team. Our Care Navigators will ask a series of questions to take the triage information over the phone and enter this onto Klinik on the patients behalf.

How this works

• Medical requests are triaged by our GP lead ‘Klinik hub’ on the same day, and you will be contacted with the most appropriate response within three working days.
• You may be offered a same day telephone or face to face appointment with a GP or other health professional, a future appointment in the next few weeks, or referral to a Clinical Pharmacist depending on which is most appropriate.
• Where possible, we will try to send you an SMS with a link enabling you to book your appointment at a time convenient to you.  However, if you need to be seen face to face on the same day we will phone you to arrange your appointment.
• You can phone us to book Nurse and Health Care Assistant appointments (eg blood tests, dressings, vaccinations/injections) up to four weeks in advance.
• We try to make sure you see the doctor of your choice but if they are not available we may ask you to see or speak to another clinician.

Working within our current staffing capacity we are doing our best to ensure that you have access to additional appointments outside of normal opening hours. As a result, you may be offered an early morning or evening appointment. If this is something you would prefer, please put this on your Klinik submission, or ask about availability when booking an appointment.

On-call doctor

An on-call doctor works in our Klinik hub each day to manage urgent problems. Please note, our reception team are no longer able to book appointments directly as all medical queries should go through our Klinik system for triage. Patients who do not have access to the internet can still phone our reception team. Our Care Navigators will ask a series of questions to take the triage information over the phone and enter this onto Klinik on the patients behalf.

Paraprofessionals

In a number of cases, you may be offered an appointment with a Practice Nurse, Paramedic, Physiotherapist, Mental Health Nurse or Pharmacist. Paraprofessionals are qualified to deal with many ailments and you may be seen more quickly.

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

You usually don't need to book an appointment to get your test results.

Find out how to get your results

Information and advice for travelling abroad.

Visit our Travel Information page